FAQs
FAQs
Where are your products made?
Our beloved products are all made in Melbourne, Australia.
Where is your material sourced?
We use a very selective range of materials to create our pieces.
Our materials are sustainably sourced to the best of our ability and we are constantly makings efforts to find and use the most ethical and environmentally friendly methods to do so.
How long does it take to make each piece?
It completely varies from piece to piece! On average it takes around one hour for each piece but it can often take up to 3 hours depending on the intricacy of the design.
How long does shipping take?
Do you accept international orders?
Yes, we sure do!
We also feature international currencies as well as multiple language options for our store which can be selected on the bottom right language menu.
What kind of payments do you accept?
We accept Afterpay, Paypal, Mastercard, Amex, Visa and Google Pay.
Do you accept returns?
You can find our full returns policy here
Where can I find your stock?
All of our stock is available online, we run weekly markets but will be taking a break from markets during Winter 2023.
We are working on getting our stock in the door of some of our favourite stockists for you as soon as possible!
We are working on getting our stock in the door of some of our favourite stockists for you as soon as possible!
How do I know what size I am?
How do I care for my jewelry?
Your care instructions can be found in the product description of your item, we also have an in-depth material and care guide for your jewelry.
Do you offer product warranty?
Yes, we offer 3 Months Warranty on our Jewelry pieces. This warranty covers items needing repair, if faulty or defected items cannot be repaired a refund will be issued.
We do not offer warranty on Phone Cases.
Do you make custom Phone Cases?
Yes we do! If you have a specific design in mind, a phone case size or model that we don't have listed or if you have any other requests,
How can I contact customer service?
You can contact our Customer Service team at info@theflowstate.com.co
alternatively you send us a DM @theflow_state on Instagram!
alternatively you send us a DM @theflow_state on Instagram!
I'm a creative soul with an online presence, I love The Flow State Brand and I would love to promote your pieces. Do you do collaborations?
Yes, we absolutely do - and we would love to hear from you!
Shoot us an email telling us a little bit about yourself with a link to your socials.
Are you hiring?
We thrive in a culture of community and innovation, which is why we are always on the lookout for talented and inspired people to join the team.
We are currently open to hearing from Melbourne based retail sales assistants for our Market Stalls as well as Remote Photographers, Graphic designers and Digital marketing experts.
We are currently open to hearing from Melbourne based retail sales assistants for our Market Stalls as well as Remote Photographers, Graphic designers and Digital marketing experts.
Please contact us with your skills if you are interested!